Knowledge Base Center

New Features. Same Great Service.

The EECO Web Experience

We've revitalized our website, introducing an transformed user experience that encompasses many of the features you've been asking for:

• Chat Capability - On-demand chat support is available to assist you with any questions you may have with utilizing our website or registering for an account.
  
• Quick Order - Add items to your cart, request quotes, create orders or add items to your product lists by inputting the items into the quick order form, uploading items by csv, or by copying and pasting. 
• Brand Pages - Shop by category, product family, product group, featured products and view events, blogs and content directly from brand pages. 
• Product Families - View, compare and build your cart with related items all in one place. In addition, you have access to contact information for subject matter experts on product family pages as an authenticated user. 
• Events  - Improved experience with events tailored specifically to your area with the ability to register online or request additional information.
• Navigation - Improved navigation of products, content and services for you to easily locate anything you may be searching for. 
• Authenticated Homepage - Gain total control of your account with the improved account management features found within your custom homepage as an authenticated user.
• List Prices - Improved experience for you as an unauthenticated user to view list prices of items before logging in for your account pricing.
• Product Lists - Improved product list experience for you to store groups of items together in one place for reordering, requesting quotes, sharing within your company or for specific projects. 
• Configurators - Select manufacturer configurators available for you to find related items, manufacturer availability, and more directly from a products page as an authenticated user.
• Pricing and Availability - Improved visibility for you to view your account pricing and availability in real-time when there is a product available in any of the warehouses within your region as an authenticated user.
• Product Groups - View and compare different variants of similar products all on one page with the ability to create product lists or add to your cart for quick shopping. 
• Life Cycle of Products - View the life cycle status provided by the manufacturer on the product detail page when the product has any status other then active. When available, replacement options will also be displayed.
• Checkout - Quick and easy process with any option you need to complete checkout. You have the control of selecting a shipping method, partial or complete shipment, adding notes, your purchase order number and more at checkout.
• Increased Assortment of Products - More enriched items have been added and will continue to be added for you to find anything you may need all in one place.
• Product Support- Improved support for authenticated users to view contact information for Subject Matter Experts (SMEs) on product detail pages and product family pages. 
• Credit Cards Accepted - At checkout, you now have the option to complete your purchases by using your preferred credit card, or stick with your account payment method.
• Quote Requests and Approval - With just a few clicks, you have the ability to add items to your cart and then request a quote online. Requesting and approving quotes online saves you time and ensures you have effortless access to what you need.

Check out the side navigation to see all the different areas of what has changed and to get step-by-step instructions on how to perform certain tasks.

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